“I am responsible for the complete cleaning service within the AMC and the AVL hospital” says Eric. “I support my clients with answers and statistics regarding (registration) issues. The same applies to my employees, whom I have conversations with to solve problems that have become transparent through the data I receive.” Before they started using Leviy, this was not possible, which meant the nurses often did not know what had been cleaned and commonly raised the question: “Has this been cleaned yet or not?”. At that time the staff worked with notes, which disappeared into thin air on a regular basis. “It was a complicated system and it made the staff nervous”. Eric stated. “Now that we are using Leviy, we have direct and faster communication. The nursing staff does not waste time looking for a clean bed and the cleaner knows exactly what needs to be cleaned”.
Leviy in the hospital
Leviy is mainly used in the nursing wards (patient rooms) where people also spend the night. These wards contain vulnerable patients, which require more registration than to other areas. In addition, you have the hotel-like cleaning, which can be recognised by the checkout registration. These are patients who only stay for one day. The checkouts directly become available in Leviy through the integration with the planning board of the relevant nursing ward. Eric: “Our cleaning staff who are responsible for cleaning the nursing wards also take care of the other checkouts. At the end of the day, the follow-up staff clean the last checkouts and the toilets in shared rooms are also cleaned. The offices are also included in the cleaning round of these staff members”.
There is a special disinfection team for patients who are in isolation. Stricter cleaning requirements are applied in these rooms. “In Leviy, we have added all cleaning protocols. The cleaning staff can find out exactly what needs to be cleaned and how this should be done”, says Eric.
All tasks on one phone
All employees working in nursing wards and ORs use Leviy. By using group configuration, everyone can see the rooms of his/her own department in the Leviy App. It also helps to avoid mistakes because each department sees its own tasks. “If someone has to search for a room in all departments, they see thousands of rooms/locations. Of course, that’s not the way it should be,” adds Eric.
Labels & cleaning protocols
At the end of each day all activities can be found in Leviy. Labels are linked per cleaning protocol per department. These labels tell which activities have been carried out. Cleaning staff can also add labels. When they have to skip a room, due to doctors meeting in a room, they can add a label with ‘Occupied’. By doing so the daily cleaning will be performed at a later time.
Eric: “There are very large numbers of cleaning protocols for which we use labels.” A checkout in an ordinary patient’s room is called 1001 CO, where 1001 is a programme and the CO stands for ‘checkout’. But that’s different in an intensive care unit”.
“In addition, we use the ‘Issue’ module especially for technical defects. Employees can report a broken lamp, for example, by taking a photo and sending it to the AMC in real time. The AMC will pick it up further.
AMC Plan Board and patient data
The AMC Planboard, which contains patient data, interfaces with Leviy. “It is important to note that the patient data is not stored in Leviy. When a patient leaves, only the room number and the cleaning task are communicated to Leviy. As a result, the system knows that the room is dirty and the cleaning status changes. The cleaner in question can get straight to work” notes Eric.
“We also use Leviy to comply with the strict registration requirements of the Inspectie Gezondheidszorg en Jeugd (IGJ) and the JCI accreditation. To meet the requirements of these audits, it is very important that specific activities are registered. When was the bed last cleaned? Or when was a room last checked? All these activities are registered with Leviy. This means that we are able to answer the questions from the auditing authorities and follow the required processes.
Registrations of beds with NFC
Eric: “In the hospital, we use NFCs on beds to keep track of the periodic registrations. We have to clean all the beds periodically. The lead aprons, which are used on X-ray wards, are also registered via NFC in Leviy after cleaning. As soon as you scan the NFC, you can see exactly how many days you have left to clean the item in the Leviy app. With a single swipe, you have immediate insight into what needs to be done. Next, the status of the bed changes and the cleaner can start working on the task”.
“In the hospital we use NFCs on beds to keep track of the periodic registrations”.
Insights and numbers
“The Leviy System has many benefits. It helps you become more customer oriented by responding to issues and to anticipate all kinds of situations in a hospital. The customer needs the digital registrations in order to it meet the requirements of, for example, the IGJ and JCI accreditation. Not only can you talk to the customer, but you can also talk to your employees about problems that arise. Because you have logged everything, the data can easily be found. With Leviy Analytics, we have all data within reach. Not only does it provide insight in the cleaning tasks performed in the hospital, it also provides insight into the invoicing.
Leviy has been in use at the Academic Medical Center for four years now. We wish Eric a lot of success with the further implementation and supervision of Leviy in other hospitals!