Inspiring story: Oasis Punt- West Resorts

Oasis Punt-West is the first Oasis Resorts park which started to work with the Leviy app. Read more about there why.

Why Oasis Punt - West Resorts started using Leviy?

Cases | Oasis Punt - West Resorts
14 Jan 2022

Oasis offers unique accommodations, for holiday or short stay, in the most beautiful places, mostly natural, in the Netherlands, France and Austria. Like Ouddorp in the province of Zeeland (Netherlands). Luxurious facilities, fully equipped combined with hotel service.

Joost Veerman, Oasis Punt- West Resorts

A warm welcome to the Oasis Punt-West Resorts. From the 1st of December they started using the Leviy app. Oasis Punt-West is the first Oasis Resorts park which started to work with the Leviy app. The rest of the beautiful Oasis accommodations will follow soon.

Start of the Leviy Collaboration

Oasis Punt-West Resorts uses our Leisure package to allow the technical service, cleaning and reception to work together optimally! We spoke with Joost Veerman. Joost is Manager Accommodation & Front office of Oasis Punt-West Hotel & Beach Resorts.
We asked Joost about his experiences with the Leviy app so far.

Why did Oasis Punt – West Resorts started working with Leviy?

We choose to work with Leviy because the Chief Operations Officer from Oasis Premium Resorts and I were already familiar with the system. I worked at Center Parcs for 4 years, mainly within the Housekeeping department, and therefore also worked with the Leviy- app. Once you’ve started working with the Leivy app, you don’t want to go back to paper or e-mail. It is so efficient.

Leviy improves the communication between the reception, technical service and the cleaning company. No more paper, but digital communication between departments about the state of accommodations. And no searching for the right collegues to report damages or cleaning issues for instance. It is now also possible to make reports on site, in the accommodations, and to add a photo. This improves the quality of the reports, but also makes it easy to make them.

” You no longer have to remember or “write something down”.

You put it in the app and you’re done! This improves the mutual cooperation between the various departments that are responsible for maintenance and cleaning of the accommodations. For example, the checklists on inventory and cleaning ensure an unambiguous way of working and therefore a higher quality.

Which Leviy app modules do you use?

At OasisPunt- West Resorts we use the cleaning status, notifications, checklists, files and periodic tasks functions. This is an new way of working for the staff of Oasis. Therefore client manager Caroline helped the staff of Oasis to work with the Leviy app optimally.

What does Leviy solve?

Oasis works with an external cleaning company. Oasis always checks the cleaning company. The communication used to be via whatsapp. Now this is done via the Leviy app. As a result, there is no noise on the line. Because when there are specificities, this is immediately submitted to the responsible person so that this can be followed up easily.

The technical service

The technical service was eager to start working with the Leviy. With the use of the Leviy app, an enormous efficiency improvement has been made. They can receive and follow up on notifications at any time of the day. They don’t have to log in or go back to their desks to do this. We even experienced that a malfunction was resolved within 5 minutes. One of the technical services was near the vila in question. This really gives a kick!

Front office

Communication has also improved for the front office. When a villa is ready for use, this is communicated with one one click  and the new guests can check in. It now happens that the cleaning agent closes the door, pass this on in the app, the last control is done by Oasis and the new guests can check in at their house. Communication between different departments is now much more efficient. Matters are resolved faster. As a result, we can now surprise guests by giving them the key earlier because their house is ready for use earlier than expected.

How did you ensure that all staff were trained?

Caroline gave the training online to Joost. Normally I go on site to give training courses. But Joost already had a lot of knowledge of Leviy and with the corona challenges, this was a perfect moment for a train to trainer training.  This went great.

Joost explained everyting to the teams. I was of course the sounding board for all questions and support. A whole new system and new way of working has such a big impact that Caroline was of course available for questions.

How did you experience the onboarding with client manager Caroline?

Great! I enjoyed working with her.  I also knew Caroline. In 2018, we and a team did the implementation of Leviy at Center Parcs Park Allgäu in southern Germany, so it was nice to see each other again. It is very nice to cooperate with Caroline.

Caroline has strong communication skills, is pleasant to deal with, has an enthusiastic attitude, is straightforward, knows how to tackle things and is procative involved.  Together we have initiated various phases to ensure that the implementation runs as smoothly as possible.

Quality control while uding the checklistmodule

We started with the Leviy app in the low season. This was a great opportunity for us to use the quality module for the annual check-up. In the low season we always do a check-up. We then check the overall quality of the villas. We do this so that all villas are ready for the high season. Last month we checked every villa with a checklistmodule in Leviy. A good exercise for the team.

Here we check things like: Is the villa neatly painted? Does the kitchen looks good?  Are all skirting boards still neat?

The findings of this were passed on directly in the app to the right department. With the help of the app you can perform this big job very efficiently and you keep the quality of all villas high. We have made a significant efficiency gain here.

What is the main gain of using Leviy for Oasis?

Ultimately it is a more efficient and professional way of working. While using the leviy app we can keep our guest satisfaction high because Leviy improves the communication between the reception, technical service and the cleaning company. So with the help of the Leviy app we  eventuellay makes  sure that he quality remains high.

Thank you so much for sharing your expericences with us Joost. We wish Joost and team good luck and fun while using Leviy!

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